We take you very seriously. Our aim is to find a suitable solution for all parties involved as quickly as possible. What to do in case of a complaint?
1. Do you have a complaint? Let us know as soon as possible via firstname.lastname@example.org or via the contact form of our webshop.
2. We will respond to your complaint within 2 working days how we will deal with the complaint.
3. We will always propose a solution to you within a maximun of 2 weeks.
4. Not satisfied with our handling of the complaint? Then there is the possibility to register the dispute for arbritration through the FoundationValuedShops/WebwinkelKeur
(this applies for Dutch and/or Belgian customers only).
Verder is het sinds 2018 voor Europese consumenten ook mogelijk om – indien de klacht nog niet elders in behandeling is genomen – de klacht voor te leggen aan Europees ODR platform.
Furthermore, since 2018 it is also possible for European consumers – if the complaint has not been dealt with else – to sumbit the complaint to the European ODR platform.